Goo11's Privacy Policy — Your Data, Our Responsibility

Under goo11's Privacy Policy, we collect two types of information — what you provide voluntarily, and what is generated automatically during your use of the platform. A full breakdown is provided below.

Information You Provide Directly:

• Identity Information: Full name, date of birth, gender, and national ID number — required for registration and KYC verification.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details such as your bKash/Nagad/Rocket number — used solely for processing transactions.
• Verification Documents: A copy of your passport, driving licence, or NID.
• Communication Records: Messages or emails sent to the support team.

Automatically Collected Data:

• Device Information: IP address, browser type, and operating system.
• Usage Data: Time spent on each page, games played, and login timestamps.
• Transaction History: Records of deposits, withdrawals, and bets.
• Cookie & Tracking Data: Used to improve site functionality.

Goo11's Privacy Policy clearly and transparently states the purposes for which your data is used. We use your information only for the purposes listed below — nothing more.

Goo11 never shares your information with third parties for marketing or advertising purposes. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

The most important aspect of goo11's Privacy Policy is our data sharing policy. We never sell your information. However, limited data may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process your transactions.
• Game Provider: Live game and slot game providers receive limited data solely for the purpose of operating the games.
• Legal Authorities: Information is disclosed when required by a court order or a legitimate request from a regulatory authority.
• Security Agencies: Cooperation with relevant authorities for fraud prevention and anti-money laundering compliance.
• Technology Partners: Trusted technology providers ensuring site functionality and security.

All third-party partners are contractually bound to comply with goo11's data protection standards and may only use the information they receive for its specified purpose.

Goo11 uses cookies on its website. Cookies are small text files stored in your browser. They help improve site functionality and personalize your experience.

• Essential Cookies: These are strictly necessary to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference and settings.
• Analytics Cookies: Helps us understand which sections of the site are used most.
• Performance Cookies: Used to monitor site speed and performance.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site features. goo11 does not use any third-party advertising cookies.

Under goo11's Privacy Policy, we do not retain your data longer than necessary. However, certain information may be kept for a defined period due to legal obligations and security requirements.

• Account Information: For the duration of your active account and for 5 years after closure.
• Transaction Records: 7 years, as required under financial regulatory laws.
• Communication Records: Support history for up to 3 years.
• KYC Documents: Retained for 5 years after account closure for legal compliance.
• Log Files: For security purposes, retained for up to 1 year.

Once the designated retention period expires, data is securely deleted or anonymized. If you request account deletion, data not subject to legal obligations will be removed within 30 days.

Goo11's Privacy Policy gives you full control over your data. In line with international GDPR standards, you have the following rights:

To exercise these rights support@goo11.bet. We will respond to your request within 30 days. Identity verification may be required.

Goo11's Privacy Policy and services are intended solely for users aged 18 and above. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to a minor will be suspended immediately.
• If a parent or guardian notifies us about their child's account, we will take immediate action.
• Any personal data from minors collected inadvertently will be deleted immediately.

If a minor in your household has access to your device, we recommend using parental control software. For more details, visit our Responsible Gaming View Page.

Goo11 may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A notification will be displayed upon logging into the platform.
• The "Last Updated" date at the top of this page will reflect any changes.
• You will be notified 30 days in advance of any major changes.

Continuing to use the platform after any changes take effect means you accept the updated policy. If you disagree with a change, you have the option to close your account.